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Water Flood Cleanup

On April 30th, 2014 record rainfall hit Pensacola and flooded the city in ways never before seen. Roads collapsed in areas like scenic highway, often taking vehicles with them in the process. Ashbury Hills in Cantonment had homes flood to sometimes 8 feet of water in the bottom floors of homes. For many of Pensacola and its surrounding cities this disaster turned there once beautiful homes and landscapes into something akin to a Michael Bay film.

Despite the devastation, hope would arise in the form of the various restoration firms of Pensacola and even other cities. Premium Carpet Care was ready to rise to the occasion with its over 10 years of experience in the water damage restoration field. By using a mixture of skills, equipment and hard work many homes were able to be saved. In this article we will cover the home where the living room flooded and carpet had to be removed.

The first step in the process of water restoration is to inspect the scope of the damage to the affected area. This is done with a variety of invasive and non-invasive moisture meters that determine how much moisture has wicked into building materials. The results are noted and then decisions are made by the client in regards to how to remediate the problem after being advised on the best course of action by Premium Carpet Care.

Our advice to this client was full removal of the carpeting and padding and then placing a commercial dehumidifier and two air movers to dry the wet areas of the home. After three days an inspection would be done of the drywall to determine if it needed more drying and/or removal. In the case of this home drying was fully completed in three days and the clients were able to resume rebuilding their home to its pre-loss condition.


Pet traffic lane cleaning

A pet can bring great joy to a homeowner as can owning carpet as the flooring in your home. But sometimes pets and carpet do not mix in the instances of pets having accidents on your carpet. Combine this with the everyday wear and tear of foot traffic on carpet and you have what initially seems like complete disaster.

pet traffic lane before

pet traffic lane before

What can be done to solve this problem?

    The good news is the technicians at Premium Carpet Care are trained in various methods of spot removal and professional cleaning well suited for attempting to resolve issues like traffic lanes with pet urine in them.First they will utilize a heavy-duty commercial vacuum to remove all the dry soil present in the carpet. Then they will apply an all natural enzyme that will work to eat away at the urine present in the carpet. To aid in the breakup and removal of built up soil and grease in the traffic lane, an alkaline spotter is sprayed into the carpet and then agitated into the carpet with a carpet groomer.

Next an all natural neutral PH pre spray is sprayed into the carpet to help complete the emulsification of stains in the carpet. Finally the carpet is rinsed with 300 PSI of 180 degree Farenheit water and then extracted with the vacuum suction of the wand. These photos show our techniques at work on a client’s carpet with pet urine and traffic issues.

Is every company  suited to handle my cleaning needs?

Sadly the answer is no. Not every company cares enough about their clients to make sure they have trained and qualified technicians. Premium Carpet Care, however, puts our clients first and we do so by having our technicians trained by the IICRC. The Institute of Inspection Cleaning and Restoration Certification(IICRC) is the body that trains these technicians and this organization is considered the standard in the carpet cleaning industry for certification and training.

pet traffic lane after

pet traffic lane after

Foot traffic cleanup

Ever notice an unsightly dark area on the carpet  in front of your beloved recliner or couch? 

foot traffic before

foot traffic before


That is foot traffic from when you get up, sit down or otherwise move your feet on the carpet in front of the furniture. It can often be permanent as it is a sign of matting down of the carpet fiber and soil changing the dye of the carpet. Thankfully here at Premium Carpet Care we have a variety of methods to tackle the job of making traffic lanes and foot traffic look better than its previous worn state.

First we utilize a commercial vacuum cleaner to extract as much dry soil as possible. Then an all natural, neutral PH detergent is sprayed on the carpet to help emulsify soil, stains and dirt in the carpet and prepare it for extraction. In the case of the foot traffic area, a special alkaline spotter is sprayed into the carpet and then agitated with a carpet rake to help break up the traffic and prepare it for rinsing and extraction with the wand. Finally the area is rinsed with 180 degree Farenheit water at 300 PSI to suspend the stain so it can be extracted by the vacuum suction of the wand.

The resulting area looks startlingly different, remarkably cleaner than what the carpet had previously looked like. The client was thrilled that her carpet now was free of the ugliness that had previously been present in her carpet. As always her carpet had a 30 day no spots returning guarantee only available with Premium Carpet Care.

foot traffic after

foot traffic after

Polyester carpet cleanup

traffic lane before


Polyester is a material often used in our clothing but in some instances it forms the fibers of the carpet below our feet. With proper fabric protection and regular care it can prove to be one of the best choices a homeowner can make when choosing the right carpet for their home.


The Benefits of long-term carpet maintenance:

One client in the beautiful East Hill area had 15 year old polyester carpet that she got cleaned annually. She had tried many carpet cleaning companies in Pensacola unhappy with all of them except Premium Carpet Care. For about a decade she had been using us and in this article you shall see why.

Her precious poodle had developed bladder issues and the poor animal was unable to control its bladder. As a result the carpet was heavily soiled with a mixture of dirt, soil and dog urine. Due to the wooden sub floor below the carpet the water claw procedure was out of the question in regards of how to remedy the problems of this carpet. Instead cleaning technicians Richard and Roger sprayed an all natural enzyme on the pet stains to eat away at the urine while Richard brushed in an alkaline spotter to break up the traffic lanes of their soil and dirt. An all natural neutral pre spray was sprayed onto the carpet  to aid the other cleaning solutions during the enzymes dwell time of fifteen minutes.

Afterwards the carpet was rinsed with 300 PSI of 180 Degree Farenheit water and then vacuum extracted with the wand. The result amazed everyone from the client to the technicians cleaning the carpet. As a result the client was reminded why she chooses Premium Carpet Care and the technicians were reminded of the benefits of their hard work and knowledge.


traffic lane after

Berber Carpet Traffic Lane Cleanup

berber traffic lane before

berber traffic lane before


Many times a homeowner will choose berber carpet due to its cheap price thinking they are saving money. what they often don’t realize is their initial cheap investment will become rather expensive to maintain as the years go on. Thankfully at Premium Carpet Care we have a variety of methods to help cleanup berber carpet, specifically the traffic lanes it is so notorious for building up. In the case of one client in the Scenic Highway of Pensacola Florida he was leaving a rental home and needed the carpet looking top notch for his return of his security deposit from his landlord. He called Premium and Cleaning Technician Roger was sent to aid in his request.

Upon arriving at the scene Roger spotted the traffic lanes that concerned the client. He explained that everything in known carpet science would be done for these traffic lanes and the result would be much better looking than what was currently in the carpet. He would use a variety of methods starting with a thorough vacuuming of the carpet to remove and dry soil or debris present in the carpet. Then he would brush in an alkaline spotter to break up the built in soil and grease in the traffic lane. Afterwards a neutral pre spray would be sprayed to emulsify and suspend the remaining grease and soil which would then be rinsed by 300 PSI of 180 degree Fahrenheit water and vacuum extracted by the suction of the wand. The result was a carpet that not only wowed the client but appeared to be almost new from its previous form.



berber traffic lane after

berber traffic lane after

Tile and Grout Cleaning

Tile and grout cleaning

tile and grout cleaning in mid-cleaning

Tile is beautiful and resilient flooring that can last for decades if properly taken care of. As a homeowner calling professionals is not only a way of keeping your floor beautiful but also keeping it healthy in its long term life span.

The question often comes to which company should you call for servicing your tile and grout? You need a company that is both dependable and knowledgeable in their field.

Are background checks important?

You need a company that runs for background checks on its technicians and only hires the most pleasant and service oriented people as part of their staff. You want this company to have guarantees on their work and insurance should something go awry in your home.

Such a company would be Premium Carpet Care located in the beautiful Ferry Pass area of Pensacola’s North side. Premium not only meets the above criteria but goes above and beyond by insisting upon the highest quality possible with the outcome of their work.

One client in the scenic highway area wanted his tile and grout cleaned and had never had professional service performed on his tile and grout. He wasn’t aware of proper procedures of how to clean tile from a homeowner’s perspective and had been using only a mop to clean his floors.

The result was a nightmare for any homeowner: soiled grout and greasy, dirty tile. Thankfully when technicians Roger and Richard arrived they properly made the right prescription to remedying the issue at hand: using an alkaline spotter combined with grout brushes to scrub in each grout line and loosen the years of soil and grease imbedded in the tile.

They would then blast 900 PSI of 180 degree Fahrenheit water on the tile which would suspend and rinse the previously embedded grease and dirt and then extract it away with the vacuum of the truck mount on their van. As you can see in the photo the tile mid rinse and extract was already showing its true white grout underneath the black that had been there before.

The result was a thrilled client who understood both the need for professional cleaning and the best company to do the job.

Traffic Lane Removal

Traffic lane mid breakup and extraction

Traffic lane mid breakup and extraction

Traffic lanes are a bane to many a homeowner as they not only are unsightly but are signs of damage being done to their carpet.  If this damage is allowed to continue without professional intervention it can often be permanent. Thankfully here at Premium Carpet Care our technicians have the tools and knowledge needed to properly clean traffic lanes.

One client in the ferry pass area had been trying her best to protect her carpet against the onslaught it had been bearing due to her two young boys occupying a small apartment with her. She vacuumed regularly but knew this would not be enough. She knew she needed professional help fast! So she called Premium Carpet Care and technicians Roger and Richard were sent out to her residence. Upon completing the pre-inspection their conclusion was this course of action: first they would thoroughly vacuum with their industrial grade vacuum cleaner, this would extract all the dry soil from the carpet and relax the fibers to prepare them for wet cleaning. Then they would spray a neutral detergent that would emulsify and suspend the stains and dirt in the carpet. Afterwards they would take an alkaline spotter and spray that into the traffic lanes and agitate them with a carpet rake. The agitation and alkaline spotter would breakup the dirt and stains composing the traffic lane. Next 300 PSI of 180 Degree Fahrenheit water would be rinsed into the carpet and extracted with the vacuum suction of the wand. In the above photo you can see the outcome of this process mid way as the lighter area on the left is where the wand has already cleaned up the traffic lane and the darker areas are the next places to be cleaned by the wand. The client was ecstatic at the results and the two technicians pleased to see her happy.

Pet Urine Removal

cat urine removal

Cat urine before

Cats are curious and cuddly, a welcome addition to your family that provide enjoyment for the whole home. But everyone has accidents, including cats. For you as the homeowner this leaves you with a two-fold dilemma: A)how do you remove and remediate the cat stain and B)who do you call? The answer lies at 1116 E Olive Rd Pensacola Florida 32514: Premium Carpet Care. Here at Premium Carpet Care our technicians are specially trained in spot removal and remediation, including pet stains. By utilizing our service you can rest assured that you will be getting the best clean possible.

                One homeowner desired this course of action and called Premium Carpet Care. Cleaning technicians Richard and Roger were dispatched to the scene to remove the cat urine stains. When they got their the client showed them the cat urine stains and the cat remained hidden under the bed. Our furry friend had nothing to worry about though, because the procedures used to remove cat urine are 100% safe around animals and eco-friendly! The first step in the process was to vacuum the carpet and remove the top soil present in the fibers and relax the fibers for wet cleaning. Then an enzyme would be sprayed on the carpet. This enzyme is a bacteria that would eat away at the urine present in the carpet thereby safely removing it. The enzyme would be allowed to dwell on the carpet for 15 minutes and in that time a neutral detergent would be sprayed onto the carpet. This detergent would emulsify stains, soil and grease in the carpet and prepare the carpet for rinsing and extraction with the wand. After being rinsed and extracted the urine was removed from the carpet and the client was very happy with the results. She opted for a solvent based fabric protection to be applied that would not only protect the carpet from future pet stains but would seal the odor of any remaining urine from reemerging in the carpet.


cat urine removed

cat urine removed

Pet Urine Removal with Water Claw

Pet Urine Stain

Pet Urine Stain

Carpets are lovely as are the dogs and cats in your family. Both make your home a more comfortable place to inhabit. Only dilemma is sometimes your pet and your carpet don’t get along so well. You view your carpet as a comfortable form of flooring while your pet sees it as a toilet. This forms a situation needing both prompt and proper action to fully fix. Thankfully Premium Carpet Care offers the service required to remove pet stains from carpet.

                A client in Gulf Breeze called Premium Carpet Care with severe pet stain problems in her Master Bedroom of her home. Cleaning Technician Roger arrived at the scene and upon completing his pre-inspection found the four worst stains to have actual urine still in them with his urine tool. He consulted with the client on the two options she had: 1) spray the stains with enzymes that would not guarantee a full removal of the stain but would be more economical or 2) water claw the stains which would guarantee the full removal of the urine from the carpet. She chose to water claw the four severe stains and enzyme the rest of the minor stains. Here is how Roger water clawed the four stains: First he sprayed an enzyme on the stain to sit for 15 minutes and eat away at the urine present in the carpet. Then he mixed a solution known as Odorcide which was used to flood the carpet down to the concrete below. This is what would remove the urine from the backing and would soak in the carpet for a minimum of 15 minutes (up to 30 in ultra severe cases of urine staining). He then used a tool known as a water claw to sub surface extract the Odorcide and urine from the carpet down to the concrete below. Afterwards he soaked the carpet with fresh water to rinse out any remaining odorcide from the carpet and extracted the water with the water claw. The client was thrilled with the results and was informed by Roger that the water clawed area would remain moist for two to three days and then be fully dried.

Enzyme Application

Enzyme Application


Odorcide Application

water claw extraction

water claw extraction

water claw extraction

water claw extraction

Pet Stain Remediation

IMG_20140106_152449Pets are a joy to have in the home in that not only is they cute and cuddly but they provide companionship for their owners.  However if the pet has an accident that relationship can quickly become estranged due to a urine soaked carpet. One client in the Warrington area of Pensacola had this problem and called Premium Carpet Care to remediate the issue.

                When cleaning technicians Richard and Roger arrived, they noticed the main problem area during their pre-inspection and consulted the client on the two ways to remediate the situation. The first involved a process called the water-claw, a device that suctions odorize mixed water from the carpet sub-floor and effectively guarantees a full remediation of the urine issue. The second option was to spray enzymes which would actively work to eat away at the urine in the carpet. This option was more of mitigation and was not guaranteed, however it is more cost effective for those on a budget or looking to replace the carpet within some amount of time. In this instance the client choice route number two since she had intentions of replacing the carpet with all tile flooring.

                First the carpet was vacuumed to remove all dry soil present in the top fibers of the carpet. This also would relax the fibers and better prepare them for wet cleaning. The enzymes were applied next to give them their full 15 minute dwell time. Then a mild detergent was sprayed onto the carpet helping to emulsify the stain and prepare it for the 180 degree Fahrenheit water  of the wand. The wand water was then applied at 300 PSI and extracted with the vacuum of the wand. The result was a carpet absent the stain it previously had and a very happy client.IMG_20140106_152519(1)